Privacy Policy

Introduction

Capitol Hill Hall ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website caphillhall.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This may include:

• Personal information (name, email address, phone number, mailing address)
• Booking information (event details, guest count, special requirements)
• Payment information (processed securely through Stripe)
• Communication preferences and correspondence

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and usage patterns through analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and manage your hall bookings and reservations
• Send booking confirmations, reminders, and follow-up communications
• Process payments and handle billing inquiries
• Provide customer support and respond to your inquiries
• Improve our website and services
• Comply with legal obligations and protect our rights

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist us in operating our website and conducting our business (such as payment processors and email services)
• When required by law or to protect our rights, property, or safety
• In connection with a business transfer or acquisition

Security of Your Information

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of certain communications from us
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: info@caphillhall.ca
• Phone: (604) 500-9505
• Address: 361 Howard Avenue, Burnaby, B.C. V5B 3P7